Warranty

BeComfy Warranty Coverage

At BeComfy, we strive to offer exceptional products designed with comfort and quality in mind. We are committed to ensuring that our products meet your expectations, and if, for any reason, you experience a defect in materials or workmanship, we will assist you through the warranty process. However, the warranty is valid only if the product has been stored, handled, and maintained according to the instructions provided in the user manual.

This page outlines the terms and conditions of our warranty coverage. We want to give you peace of mind knowing that we stand behind our products and are dedicated to offering excellent customer service.

What Is Covered:

• Defects in Materials or Workmanship: If your product has a defect in material or craftsmanship, we will assist with repair or replacement as per the warranty guidelines.
• Proper Storage and Maintenance: The warranty is applicable only if the product has been used according to the instructions in the user manual, including proper storage, handling, and maintenance.
• Product Types: BeComfy provides warranty coverage for most of our products, except where explicitly noted in the exclusions below.
  
  

Warranty Exclusions:

While we aim to provide comprehensive coverage, some situations are not covered under this warranty. The following exclusions apply:

• No Warranty on Certain Products: Products such as BeComfy cushion cover and Becomfy Accessories are not covered under any warranty.
  
  These products are excluded from warranty due to their specific use cases and      limitations in terms of materials.

• Misuse, Accidents, and Improper Care: Any damage caused by improper handling, accidents, or failure to follow the guidelines in the user manual is not covered.
  
  
• Normal Wear and Tear: Natural aging of the product, including scratches, fading, or wear due to regular use, is not covered.
  
• Alterations or Repairs: Any modifications, repairs, or alterations made to the product outside of BeComfy’s authorized repair centers will void the warranty.
  
  
• Damage from External Factors: Our warranty does not cover damage caused by environmental factors such as water, fire, acts of nature (e.g., floods, earthquakes), or power surges.
  
  
• Improper Use: Products used in a manner inconsistent with the user manual (e.g., using the product outside of the recommended environment or for purposes it is not intended) will void the warranty.
  
  

How to File a Warranty Claim:

If you believe your BeComfy product qualifies for a warranty claim, please follow these steps:

• Submit Your Claim: Contact our customer service team through our official website or customer support hotline. Provide details about the defect, along with proof of purchase (order number, receipt, etc.).
  
  
• Claim Review: Our team will review your claim within 7-10 business days. We may request additional information or instructions to further evaluate your claim.
  
  
• Inspection: In some cases, we may ask you to return the product to us for further inspection. If this is the case, you will receive a return shipping label to send the product back.
  
  
• Repair or Replacement: If your claim is valid, we may either:
  
      1. Repair the product: If possible, we will repair the product and return it to you.
  
      2. Replace the product: If the product cannot be repaired, we will replace it with an identical or similar item based on availability.
  
  Please allow 7-10 business days for the repair or replacement process, including shipping.

Important Notes:

• Proof of Purchase: A valid proof of purchase is required for all warranty claims. Please keep your receipt or order confirmation for reference.
  
  
• Warranty Period: The duration of the warranty may vary depending on the product category. Please refer to your product's user manual for specific warranty period details.
  
  
• Non-transferable: The warranty is only valid for the original purchaser of the product and is non-transferable.

At BeComfy, customer satisfaction is our priority. We are committed to ensuring your experience with our products is as comfortable and worry-free as possible. If you have any questions or need further clarification, our customer service team is always ready to assist you.